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Technical support representative to join amazing team!

Are you interested in working in an international environment with cutting edge technology while helping customers with speech and motor impairments to live more independently and advocate for themselves? Do you enjoy interacting with dynamic and passionate customers and feel your work makes a difference?

Based in our headquarters in Danderyd, Stockholm, our multi lingual Customer Service and Tech Support EUROW team, are the Tobii Dynavox product experts to whom colleagues, clients and users turn to when in need of help, advice and technical competence.

We build strong, long lasting relations with resellers and users and actively work to obtain and develop broad knowledge of our clients, users and technology. Curious to know more? Meet one of our users.

The role and responsibilities

You will be the voice of Tobii Dynavox to our customers, professionals and resellers and our customers advocate within the organization.

As a member of the support team and within your daily duties you will:

  • Assist clients, resellers, sales representatives and account managers with support issues via phone, e-mail, instant messaging and remotely control users’ devices
  • Troubleshoot issues across our hardware and software platforms
  • Help with customizations of our customers’ communication software
  • Develop knowledge in current and coming products
  • Report feature requests and escalate issues
  • Discuss needs and requirements with customers and professionals and suggest relevant Tobii Dynavox products and solutions
  • Together with our marketing team monitor our social media channels

We are looking for someone with

  • Proven experience (2+ years) in working with customer service, technical or product support
  • Professional and social communication skills. You feel comfortable to interact with the tech savvy people while you can make computer novices feel supported and understood as well
  • Fluent level of both spoken and written Swedish and English is a requirement. Additional languages are a big plus!

We would love it if you’re a fast learner and we will of course support you in your work, if you also possess the ability to motivate yourself and your colleagues we think that you could fit right in here at Tobii. You don’t have to be a IT expert but we believe that an interest in technology will help you in this role and we hope that you feel at home in Windows. Your previous work experience is important of course but your social skills is equally important, we put huge value in finding a good personal fit.

Please address your questions to Shawn Raymond, shawn.raymond@tobiidynavox.com and submit your resume through our website as soon as possible, don't wait! At Tobii, we move quickly!

Tobii Life

Working at Tobii is like being in the heart of innovation. Here you get to work on cool creative projects, together with passionate colleagues from all around the world. Our technology brings a voice to people with speech impairments, it helps us understand human behavior and it is revolutionizing the way we interact with technology. Life is short so we choose to spend it building high tech products that matters!

If you want to build a company rather than just work for one. If you take pride in honest hard work and want to perform freely in an open environment where you can be yourself, you will feel right at home.

It’s all about passion, innovation and making things real.

Watch this video if you want to learn more about us.

 

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Or, know someone who would be a perfect fit? Let them know!

The Tobii way

Tobii is an international company that nurtures a welcoming, friendly atmosphere and non-hierarchical mindset. In Europe, North America and Asia, we cultivate a culture where we all can be ourselves and anyone can talk to anyone, share thoughts and discuss new ideas. This creates an atmosphere where we are more work buddies than colleagues. And the same way that we care for each other on a personal level, the company cares for us as employees; offering work-life balance and great benefits. All this combined spurs career opportunities, innovative ideas and – equally important – fun at work.

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