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Technical Support Engineer, Tobii

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Are you a technical person that enjoys support, train and develop your customer to success? Are you looking for a customer support role that requires that little extra of you where you can use both your tech skills and great communication skills to solve different questions? 

Tobii brings the coolest eye-tracking technology to the market and we are proud to be the world leader in eye tracking solutions for research. Our products and services are used by more than 2,500 research institutions, including 99 of the world's 100 highest ranked universities and is used to deepen our understanding of human behavior and create new frontiers in fields such as psychology and neuroscience, infant and child development, clinical research, and more. 

Sounds like something you want to be a part of? Great! We’re looking for our new Technical Support Engineer to be a part of our global, dynamic, and stellar Customer Success team committed to help our customers with their individual needs and bring them to that wow moment! 

The role and responsibilities
At Tobii we build strong, long-lasting relations with our customers and actively work to obtain and develop broad knowledge of their needs as well as how we can become even better and continue to improve our products. This is where you come in! You will be the customers voice in in our company

Your role will not only require you to handle technical questions from our customers, but you will also educate our partners and customers on our technology and APIs to bring great value and create success in their research. It is the Tech Support Engineers duty to handle 1st and 2nd line Support from our Global B2B Customers working with our Scientific Research products. 

The tasks are led by pursuing a proactive problem-solving approach and contains of providing pre- and post-sale technical support to B2B customers with focus on Scientific research, including installation, troubleshooting, problem resolution and maintenance. Responds to customer questions regarding operation and malfunctions. Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.

Your days will be filled with:
• Direct-Support through e-mail, phone, video, instant messaging, and social media 
• Reporting and following up of problems and potential issues/risks
• Handle Customer questions, comments, and customer queries on all predefined channels
• Test and evaluate our own and our customers/partners software and hardware
• Support processes in our CRM System Salesforce and our Ticketing System Zendesk

The role is based in Stockholm and since it’s a global role it can occasionally offer you to travel to both meet with colleagues and customers to support them with their individual needs as well as reporting potential issues or desires back into our organization. 

We are looking for someone who 
• Has great experience working in a customer facing role. 
• Has technical experience in Windows (Android, Linux & Mac is a plus).
• Is fluent in spoken and written English 
• Great communication skills
• Experience in Salesforce and Zendesk

We see it as a merit if you have experience from working with SDKs & APIs. 

This is the perfect role for you who are technically interested and knows the value of giving great support and service to customers. You probably love tech an can communicate to both tech savvies as well as explaining and support computer novices.

Being a Tobiian
To be successful in this role we think you are service minded relationship kind of person that are used to a customer facing role enjoying solving technical problems. We believe you are curious person both eager to learn and share your knowledge with others both within the organization and also to our customers helping them succeed! You are a true team player that takes pride in honest hard work. We have a “roll up sleeves” attitude at Tobii and we help one another with a great deal of flexibility and service!

Tobii Life  
Working at Tobii is like being in the heart of innovation. Here you get to be a part of a creative culture where initiatives are welcomed. You’ll be a part of cool projects with passionate colleagues from all around the world. Our technology helps us understand human behavior and it’s revolutionizing the way we interact with technology. Life is short, so we choose to spend it building high tech products that matter!  If you want to build a company rather than just work for one, if you take pride in honest hard work and want to perform freely in an open environment where you can be yourself, then you’ll feel right at home. It’s all about passion, innovation, and making things real!  

Watch this VIDEO to learn more about what we do at Tobii. And if you are up for a challenge, take the next step and apply! 

Next step
Please address your questions to Sanna Fridell and submit your resume or LinkedIn profile through our website as soon as possible, don't wait! At Tobii, we move quickly!
  
Welcome!

 

Additional information

  • Remote status

    Flexible remote

Or, know someone who would be a perfect fit? Let them know!

Stockholm

Karlsrovägen 2D
182 53 Danderyd Directions +46 8 663 69 90 View page

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