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Funding Assistant (Case Management Assistant)

Tobii Dynavox, named a Top Workplace, is the world leader in eye tracking and speech generating devices - products that help individuals with speech and motor impairments live a richer and more independent life. Headquartered in Stockholm Tobii covers a global market with offices in USA, Germany, Norway, Japan and China. If you want to work with meaningful products and solve interesting problems, we might be the right company for you!

Funding Assistant

We give people a voice. We help people with various disabilities “speak” with their hands and their eyes, interact and communicate with technology, in completely new and often game changing ways. Have a look at our users Steve , Katie , and Stephen to get an idea of how our products can completely change people’s lives. Every day we help people with disabilities ranging from ALS and Cerebral Palsy to Spinal Cord Injury and Stroke.

The Funding Assistant is responsible for requesting new prescriptions and Face to Face (F2F) Documents required by insurance plans for the Funding Department. This position will be contacting patients to confirm continued use of our equipment for capped rentals and setting up the returns for equipment no longer being used. They will also reach out via phone and email to facilities in order to inquire on statuses of prescriptions, F2F documents, Prior authorization forms (PAR), Certificates of Medical Necessity (CMN), and any other necessary forms. This position also includes responding to inquiries and general funding questions via email or through the phone queue calls on behalf of the Funding Team. This position requires excellent organizational skills, attention to detail, ability to multi-task and to be system/program oriented. The position also require the ability to adapt to change, and communicate efficiently with co-workers and customers.

The role and responsibilities

In this role, you will be responsible for/work with:

  • Requesting prescription and F2F documents that are required by all insurance plans
  • Reviewing case history notes in the Order Management System (OMI) to determine which documents are needed
  • Utilizing OMI to create and generate prescription and F2F request messages
  • Utilizing PDF Sam to customize documents, when needed
  • Ability to pull reports of cases that need new prescriptions/F2F and also require follow up calls to necessary facilities, insurances and/or physician’s offices
  • Maintaining and organizing the incoming requests from other team members, whether presented in person, via reporting, or from the task manager
  • Responding to general funding and status inquiries from sales team
  • Communicating with team members to ensure compliancy of documents, and the need for any additional documentation
  • Aiding in preparation of documentation for submittal to insurance carriers
  • Following up with internal and external customers for missing documentation
  • Following up with carriers on the status of submitted authorization requests
  • Following up on continued use of our equipment for Capped Rentals
  • Setting up returns for equipment no longer being used
  • Performing various other duties as assigned

All our jobs at Tobii are about innovation, passion and not the least- making things real.

We are looking for someone who has:

  • 1-3 years’ experience in a medical office setting
  • High School Diploma

Skills needed to be successful in this position:

  • Ability to learn basic skills required to search client/patient information
  • Ability to learn basic skills required to utilize uploading, converting, merging, splitting and saving PDF documents
  • Familiar with Microsoft Office, specifically Excel
  • Basic data entry and/or word processing skills
  • Records maintenance skills
  • Knowledge of the HIPPA guidelines
  • Strong organizational skills
  • Good communication skills
  • Strong writing skills.
  • Ability to learn and obtain knowledge of Medicare and other insurance information and requirements

At Tobii we want you to be yourself and we welcome applicants from all walks of life. No matter if you wear biker boots or sneakers, or if you spend your nights trying to put all your children to sleep or if you prefer playing Dungeons & Dragons with your colleagues. Welcome to Tobii!

Apply as soon as possible by our website. We handle applications ongoing, don't wait! At Tobii Dynavox, we move quickly.

Tobii Life

Working at Tobii you will find yourself in an innovative environment and work with passionate colleagues from all around the world. Our technology brings a voice to people with speech impairments, it helps us understand human behavior and it is revolutionizing the way we interact with technology.

If you want to build a company rather than just work for one, if you take pride in honest hard work and want to perform freely in an open environment where you can be yourself, you will feel right at home.

It’s all about innovation, passion and making things real.

Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.

Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled

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The Tobii way

Tobii is an international company that nurtures a welcoming, friendly atmosphere and non-hierarchical mindset. In Europe, North America and Asia, we cultivate a culture where we all can be ourselves and anyone can talk to anyone, share thoughts and discuss new ideas. This creates an atmosphere where we are more work buddies than colleagues. And the same way that we care for each other on a personal level, the company cares for us as employees; offering work-life balance and great benefits. All this combined spurs career opportunities, innovative ideas and – equally important – fun at work.

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