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Customer Service and Sales Support Representative

Tobii Dynavox, named a Top Workplace, is the world leader in eye tracking and speech generating devices - products that help individuals with speech and motor impairments live a richer and more independent life. Headquartered in Stockholm Tobii covers a global market with offices in USA, Germany, Norway, Japan and China. If you want to work with meaningful products and solve interesting problems, we might be the right company for you!

Customer Service and Sales Support Representative

We give people a voice. We help people with various disabilities “speak” with their hands and their eyes, interact and communicate with technology, in completely new and often game changing ways. Have a look at our users Steve , Katie , and Stephen to get an idea of how our products can completely change people’s lives. Every day we help people with disabilities ranging from ALS and Cerebral Palsy to Spinal Cord Injury and Stroke.

We are seeking a Customer Service and Sales Support Representative who would be responsible for providing support to our customers for our line of Tobii Dynavox products.

The role and responsibilities

Your days will be filled with:

  • Attracting potential customers by answering product and service inquiries
  • Creating new customer accounts by recording new account information
  • Maintaining customer accounts by recording updated account information
  • Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Attaining team sales quota by matching customer needs with product benefits via ongoing customer relationships, solid product knowledge, and teamwork
  • Collaborating with fellow employees to ensure that all inbound and developing sales opportunities are pursued, developed, and closed
  • Mastering in-depth knowledge of our evolving industry, line of products, and services
  • Providing customer communications via a multi-line call center email, virtual, and voicemail
  • Preparing and providing product information and sales quotations for customers
  • Managing Salesforce which includes the entry of accounts, contacts, quotations, and opportunities
  • Qualifying customer leads and disseminate to field sales appropriately
  • Using web-based and digital information systems to identify, research, and resolve customers inquiries regarding invoices, orders, and shipments
  • Providing order management including entry, creation, returns, releases, and backorders
  • Providing customer support on technical issues and customer complaints

All our jobs at Tobii are about innovation, passion and not the least - making things real.

We are looking for someone who has:

  • An Associate degree or 2-4 years of customer service experience

Skills needed to be successful in the position:

COMMUNICATION SKILLS

  • Clear, concise, and articulate written and spoken communication
  • Strong interpersonal/rapport building skills
  • Ability to communicate with all levels within the organization and work cooperatively as a member of a team
  • Demonstrated ability to discern issues and concerns of customers (internal and external)
  • Ability to remain calm and focused while communicating in a stressful environment
  • Problem-Solving
  • Listening/Phone Skills

COMPUTER SKILLS:

  • MS Office Suite (Excel, Outlook, Word)
  • Ability to work/train in multiple customer service management systems (Great Plains)

OTHER SKILLS/REQUIREMENTS:

  • Good organizational abilities
  • Detail oriented
  • Multi-tasking
  • Highly efficient in CRM (Salesforce) management

At Tobii we want you to be yourself and we welcome applicants from all walks of life. No matter if you wear biker boots or sneakers, or if you spend your nights trying to put all your children to sleep or if you prefer playing Dungeons & Dragons with your colleagues. Welcome to Tobii!

Apply as soon as possible by our website. We handle applications ongoing, don't wait! At Tobii Dynavox, we move quickly.

Tobii Life

Working at Tobii you will find yourself in an innovative environment and work with passionate colleagues from all around the world. Our technology brings a voice to people with speech impairments, it helps us understand human behavior and it is revolutionizing the way we interact with technology.

If you want to build a company rather than just work for one, if you take pride in honest hard work and want to perform freely in an open environment where you can be yourself, you will feel right at home.

It’s all about innovation, passion and making things real.

Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.

Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled

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Or, know someone who would be a perfect fit? Let them know!

The Tobii way

Tobii is an international company that nurtures a welcoming, friendly atmosphere and non-hierarchical mindset. In Europe, North America and Asia, we cultivate a culture where we all can be ourselves and anyone can talk to anyone, share thoughts and discuss new ideas. This creates an atmosphere where we are more work buddies than colleagues. And the same way that we care for each other on a personal level, the company cares for us as employees; offering work-life balance and great benefits. All this combined spurs career opportunities, innovative ideas and – equally important – fun at work.

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