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Technical and Scientific Support Engineer/Trainer

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We are on the look-out for our next team member who will join our Tech Support Team at Tobii Pro. Are you our next Technical and Scientific Support Engineer/Trainer? You will join a stellar team who are the product experts to whom colleagues and customers turn to when in need of training, advice and technical competence. Based in our headquarters in Danderyd, Stockholm, you would become member of the team reporting to our Manager of Customer Success & Development.

With a ”can do” attitude this is the job for you who have a firm belief that everything gets easier with a smile and a helping hand. If something needs done you do it, if something needs to be improved you improve it, if someone looks down you give them a smile!

At Tobii Pro we build strong, long lasting relations with our customers and actively work to obtain and develop broad knowledge of their needs and how they can use our eye tracking technology so that they can understand human behavior. We want to amaze them every day! Curious to know more? Watch this 2 min video.

The role and responsibilities
You will together with the rest of the Tech Support team play a vital role in ensuring our customers are well taken care of. You will be their go-to person when they are in need of guidance.

Your days will be filled with:

  • Supporting our customers and sales representatives with support issues via phone, e-mail, instant messaging.
  • Troubleshooting technical issues with eye trackers, firmware and software application analysis.
  • Analyzing feedback to improve processes and create a better user experience.
  • Educating the organization and customers on new and existing products.
  • Travel to deliver trainings to our customers.

We are looking for someone who has:

  • Experience in working with customer service, technical and product support.
  • Great communication skills.
  • Enjoying a customer facing role where you feel comfortable to interact with the tech savvy people while you can make computer novices feel supported and understood as well.
  • A problem solving attitude. You know that turning that customers frown upside down and eventually adding a smile on their face equals a job well done 😊
  • Fluent in spoken and written English.
  • Fluent in spoken and written German and/or French is a plus.
  • Loves tackling interesting challenges and have an interest in new technology.

It is meriting if you have previous experience in SalesForce and eye tracking. In summary we believe you are able to speak in front of customers, adore working with people and enjoy learning about new technology. You are flexible and have positive we-can-do-it kind of attitude.

Please submit your resume through our website as soon as possible, don't wait! At Tobii, we move quickly!

Maybe you’re still reading because you want to know a bit more about us working a Tobii? Well, here at Tobii we want you to be yourself and we welcome applicants from all walks of life. No matter if you wear high heels or sandals, or if you spend your nights at the gym or prefer some movie time. Welcome to Tobii! 

Tobii Life 

Working at Tobii is like being in the heart of innovation. Here you get to work on cool creative projects, together with passionate colleagues from all around the world. Our technology brings a voice to people with speech impairments, it helps us understand human behavior and it is revolutionizing the way we interact with technology. Life is short so we choose to spend it building high tech products that matters! 

If you want to build a company rather than just work for one. If you take pride in honest hard work and want to perform freely in an open environment where you can be yourself, you will feel right at home.

 


 

Apply here!

Or, know someone who would be a perfect fit? Let them know!

The Tobii way

Tobii is an international company that nurtures a welcoming, friendly atmosphere and non-hierarchical mindset. In Europe, North America and Asia, we cultivate a culture where we all can be ourselves and anyone can talk to anyone, share thoughts and discuss new ideas. This creates an atmosphere where we are more work buddies than colleagues. And the same way that we care for each other on a personal level, the company cares for us as employees; offering work-life balance and great benefits. All this combined spurs career opportunities, innovative ideas and – equally important – fun at work.

Already working at Tobii?

Let’s recruit together and find your next colleague.

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