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Online Technical Support Engineer - Suzhou

Online Technical Support Engineer - Suzhou

Online Technical Support Engineer

Tobii Tech focuses on integrating Tobii’s core eye tracking technologies and user experiences into VR/AR headsets, laptops, games, smartphones, cars, and many more platforms and products. We’ve built a vibrant ecosystem for PC gaming and we are now rapidly expanding into the VR and AR space. If you want to be one of the pioneers that take eye-based interactions to new, exciting mass markets, we may have just the job for you!

You will be working closely with our End-Users, influencers and partners in a consultative and supportive customer service role. 


You will be a key member of a global, dynamic and positive Customer Care team.


Your main tasks in this role will be divided into handling our online Customer Service both through email and instant messaging, handling our online sales platform jd.com as well as taking care of our streamer & influencer network.


To be succeed in this role you will need to Love high technology products and be a true gamer that enjoys playing PC games on a regular basis, knows what games are popular, how different games are played as well as you should be on top of social media.


The role and responsibilities

Your days will be filled with你的日常工作包括: 

  • Customer Service both through Email & Instant Messaging通过电子邮件和即时消息提供客户服务
  • Maintain and update our jd.com online store维护和更新我们的京东在线商店
  • Learn and use our technology to become a product champion不断学习和熟练使用我们的产品
  • Handle our local Streamers & Influencers  负责流媒体和影响者

We are looking for someone who我们寻找的候选人需要:

  •  Loves high technology products热爱高科技产品
  • Is a true gamer that enjoys playing games on a regular basis是一个真正喜欢定期玩游戏的玩家
  • Has experience working with Customer Service - on a technical level有客户服务经验——技术层面
  • Have excellent communication skills in English and Chinese能够流利的使用中文和英文进行沟通
  • Is experienced in Windows OS on a advanced and technical level在高级和技术水平上具有丰富的Windows操作系统经验
  • Has the ability to travel (domestic and Europe)可以接受少量出差(国内和欧洲)


To be successful in this role you need to be comfortable speaker both in English and Chinese, out-going and love problem solving on both a theoretical and on a hands-on level.


Tobii Life

Working at Tobii is like being in the heart of innovation. Here you get to work on cool creative projects, together with passionate colleagues from all around the world. Our technology brings a voice to people with speech impairments, it helps us understand human behavior and it is revolutionizing the way we interact with technology. Life is short so we choose to spend it building high tech products that matters!

If you want to build a company rather than just work for one. If you take pride in honest hard work and want to perform freely in an open environment where you can be yourself, you will feel right at home. It’s all about passion, innovation and making things real.

Watch this video if you want to learn more about us.


Join Us!

Or, know someone who would be a perfect fit? Let them know!

The Tobii way

Tobii is an international company that nurtures a welcoming, friendly atmosphere and non-hierarchical mindset. In Europe, North America and Asia, we cultivate a culture where we all can be ourselves and anyone can talk to anyone, share thoughts and discuss new ideas. This creates an atmosphere where we are more work buddies than colleagues. And the same way that we care for each other on a personal level, the company cares for us as employees; offering work-life balance and great benefits. All this combined spurs career opportunities, innovative ideas and – equally important – fun at work.

Already working at Tobii?

Let’s recruit together and find your next colleague.


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