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Customer Onboarding Specialist

Customer Onboarding Specialist

Tobii Pro offers a dynamic environment with fast-growing teams of driven and flexible individuals, who thrive on challenges and responsibility. The world of Tobii is largely about developing and selling new technology and products. This means that Tobii offers a wide range of opportunities to its current and future employees.

In this role you will support the Tobii Pro North America headquarters based in Reston VA.

Where you´ll work

Tobii Pro supplies eye tracking-based solutions for testing and analysis purposes. Tobii’s solutions are used to develop and enhance product design and interface by giants like Google, Microsoft, Unilever and Sony. Eye tracking is also used by researchers in a variety of academic disciplines. If you want to work with innovative, market-leading products, we may have just the job for you!

Here at Tobii Pro North America (TPNA), we believe that every success should be celebrated with a gong, every hello should be welcomed with a cup of coffee, and every employee is an important piece in the Tobii puzzle. You will join a passionate and innovative team in Reston Virginia, amidst an up and coming tech scene. You will work in our stunning collaborative space and if you feel an excess of energy, why not take advantage of our on-site gym or wind down after a day filled of amazed customers in our relaxation room? At Tobii Pro we have it all, and we earn it! 

In this role, you will have the opportunity to be at the forefront of facilitating a lifelong, positive experience from within the heart of the customer-focused CS&D team at Tobii Pro.

The Role and Key Responsibilities

Tasks

  • Running the customer onboarding program and introducing new customers to the wealth of informational and training resources available to them
  • Working with Sales, Technical Support, and Training to help set expectations at the start of their learning journey
  • Providing onsite and online training to customers who want an in-person guided learning experience

Skills

  • Has a minimum of two - three years of experience in training, customer service, or other active customer-facing position, preferably with a technology company
  • Has a four-year university degree in a technical, scientific, business, informational technology or related field
  • Has effective and persuasive written and verbal communication skills, with ability to articulate technical concepts to users of all levels
  • Has worked with CRM (Salesforce), Office 365/SharePoint
  • Has the ability to develop and report work performance metrics for tracking
  • Has a broad understanding of information technologies, sciences and technology, clinical, and manufacturing domains


Please address your questions to Danielle.littler@tobii.com and submit your resume through our website as soon as possible, don't wait! At Tobii, we move quickly!

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The Tobii way

Tobii is an international company that nurtures a welcoming, friendly atmosphere and non-hierarchical mindset. In Europe, North America and Asia, we cultivate a culture where we all can be ourselves and anyone can talk to anyone, share thoughts and discuss new ideas. This creates an atmosphere where we are more work buddies than colleagues. And the same way that we care for each other on a personal level, the company cares for us as employees; offering work-life balance and great benefits. All this combined spurs career opportunities, innovative ideas and – equally important – fun at work.

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