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Funding Assistant (Case Management Assistant)


What do you want to do?

Are you looking to make an impact in someone’s life, while working in a fast-paced environment?

The Funding Assistant is responsible for requesting new prescriptions and Face to Face (F2F) Documents required by insurance plans for the Funding Department. This individual will be contacting patients to confirm continued use of our equipment for capped rentals and setting up the returns for equipment no longer being used. The Funding Assistant will also reach out via phone and email to facilities in order to inquire on statuses of prescriptions, F2F documents, Prior authorization forms (PAR), Certificates of Medical Necessity (CMN), and any other necessary forms. This position also includes responding to inquiries and general funding questions via email or through the phone queue calls on behalf of the Funding Team.

Where you´ll work

Tobii Dynavox, part of the Tobii group, is the world leader in eye tracking and speech generating devices - products that help individuals with speech and motor impairments live a richer and more independent life. Headquartered in Stockholm Tobii covers a global market with offices in USA, Germany, Norway, Japan and China. We give people a voice. We help people with various disabilities with their hands and their eyes, interact and communicate with technology, in completely new and often game changing ways.

Our Pittsburgh, PA office is located just minutes from “Dahntahn” Pittsburgh and here you will be working with more than 200 happy Tobiians in the most dynamic and friendly environment in all of Pennsylvania. We have everything from design, development, production, and customer service and support right here on site so whatever question you have, you will find the answer in house!

Are you a fan of cornhole tournaments, nacho bars and sharing passion? Then come on daahn…

Your days will be filled with

  • Requesting prescription and F2F documents that are required by all insurance plans
  • Reviewing case history notes in the Order Management System (OMI) to determine which documents are needed
  • Utilizing OMI to create and generate prescription and F2F request messages
  • Utilizing PDF Sam in order to customize documents, when needed
  • Ability to pull reports of cases that need new prescriptions/F2F and also require follow up calls to necessary facilities, insurances and/or physician’s offices
  • Maintaining and organizing the incoming requests from other team members, whether presented in person, via reporting, or from the task manager
  • Responding to general funding and status inquiries from sales team
  • Communicate with team members to ensure compliancy of documents, and the need for any additional documentation
  • Aiding in preparation of documentation for submittal to insurance carriers
  • Following up with internal and external customers for missing documentation
  • Following up with carriers on the status of submitted authorization requests
  • Following up on continued use of our equipment for Capped Rentals
  • Setting-up returns for equipment no longer being used
  • Performing various other duties as assigned

Are you our next Tobiian?

To be successful in this role and at Tobii you need to be a positive go-getter.

We are looking for someone who has

  • 1-3 years’ experience in a medical office setting
  • High School Diploma

Skills needed to be successful in this position:

  • Ability to learn basic skills required to search client/patient information
  • Ability to learn basic skills required to utilize uploading, converting, merging, splitting and saving PDF documents
  • Familiar with Microsoft Office, specifically Excel
  • Basic data entry and/or word processing skills
  • Records maintenance skills
  • Knowledge of the HIPPA guidelines
  • Strong organizational and communication skills
  • Strong writing skills.
  • Ability to learn and obtain knowledge of Medicare and other insurance information and requirements

We find it to be a strong merit if you have experience in case management.

Please address your questions to Jasmine.Galindo@tobiidynavox.com and submit your resume through our website as soon as possible, don't wait! At Tobii, we move quickly!

Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.

Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled

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2100 Wharton St
15203 Pittsburgh Directions +1-800-344-1778

The Tobii way

Tobii is an international company that nurtures a welcoming, friendly atmosphere and non-hierarchical mindset. In Europe, North America and Asia, we cultivate a culture where we all can be ourselves and anyone can talk to anyone, share thoughts and discuss new ideas. This creates an atmosphere where we are more work buddies than colleagues. And the same way that we care for each other on a personal level, the company cares for us as employees; offering work-life balance and great benefits. All this combined spurs career opportunities, innovative ideas and – equally important – fun at work.

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