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Technical Support Manager to Tobii Pro

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We want to amaze our customers every day! And our goal is to help them understand how they can use our eye tracking technology to understand human behavior! 

Come joint the Tech Support Team at Tobii Pro – the team who are the product experts to whom colleagues and customers turn to when in need of training, advice and technical competence! We build strong, long lasting relations with our customers and actively work to obtain and develop broad knowledge of their needs. How great is that!

Caring for our customers!
As our new Technical Support Manager you will play a vital role together with the rest of the Tech Support Team ensuring our customers are well taken care of. To make this happen we think that you coordinate and sets priorities for the team to ensure task completion; both accountable for the performance and well being of the team. You will be their go-to person when they are in need of guidance and have their back when they are handling escalated issues. You will coordinates work activities with other departments as well as you educating the organization and customers on new and existing products we launch! All with the greatest focus on creating a better user experience.

Curious to know more about Tobii Pro? Watch this 2 min video!

You will be a part of Tech Support Team at Tobii Pro, report to our Manager of Customer Success & Development and have your team members in both Kyiv
and at our headquarters in Stockholm where you also will be based so it will be a bit of traveling to say hello to you team members abroad and to deliver trainings to our customers.

What do you think – sounds like you?  

  • Experience in leading a customer service team and really enjoys it!
  • Salesforce experience as an Administrator.
  • Troubleshooting experience and success for software and hardware products.
  • Great communication skills, enjoying a customer facing positions.
  • Excellent organizational skills and ability to deliver in a rapidly changing environment.
  • Fluent in spoken and written English. German and/or French is a plus!

You have that positive we-can-do-it kind of attitude and loves tackling interesting challenges! We believe you are able to speak in front of customers – and enjoys it even! New technology is an interest of yours as well as being around people who likes the same as you do!

If you want to build a company rather than just work for one. If you take pride in honest hard work and want to perform freely in an open environment where you can be yourself, you will feel right at home at Tobii!

Tobii Life
Well, here at Tobii we want you to be yourself and we welcome applicants from all walks of life. No matter if you wear high heels or sandals, or if you spend your nights at the gym or prefer some movie time.

Working at Tobii is like being in the heart of innovation. Here you get to work on cool creative projects, together with passionate colleagues from all around the world. Our technology brings a voice to people with speech impairments, it helps us understand human behavior and it is revolutionizing the way we interact with technology. Life is short so we choose to spend it building high tech products that matters! 

Next step!
Please submit your resume through our website as soon as possible, don't wait! At Tobii, we move quickly!

Welcome to Tobii! 

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Or, know someone who would be a perfect fit? Let them know!

Stockholm

Karlsrovägen 2D
182 53 Danderyd Directions +46 8 663 69 90

The Tobii way

Tobii is an international company that nurtures a welcoming, friendly atmosphere and non-hierarchical mindset. In Europe, North America and Asia, we cultivate a culture where we all can be ourselves and anyone can talk to anyone, share thoughts and discuss new ideas. This creates an atmosphere where we are more work buddies than colleagues. And the same way that we care for each other on a personal level, the company cares for us as employees; offering work-life balance and great benefits. All this combined spurs career opportunities, innovative ideas and – equally important – fun at work.

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