facebook tracking

Technical Support Specialist

Where you´ll work

Tobii Pro supplies eye tracking-based solutions for testing and analysis purposes. Tobii’s solutions are used to develop and enhance product design and interface by giants like Google, Microsoft, Unilever and Sony. Eye tracking is also used by researchers in a variety of academic disciplines. If you want to work with innovative, market-leading products, we may have just the job for you!

Here at Tobii Pro North America (TPNA), we believe that every success should be celebrated with a gong, every hello should be welcomed with a cup of coffee, and every employee is an important piece in the Tobii puzzle. You will join a passionate and innovative team in Reston Virginia, amidst an up and coming tech scene. You will work in our stunning collaborative space and if you feel an excess of energy, why not take advantage of our on-site gym or wind down after a day filled of amazed customers in our relaxation room? At Tobii Pro we have it all, and we earn it! 

The Role and Key Responsibilities

The ideal candidate is someone who enjoys helping customers become effective and successful; someone who has an interest in cutting edge technology. We are looking for a person who has the initiative and experience to contribute to a world class Support Services team for North America.  

In this role you will support the Tobii Pro North America headquarters based in Reston VA.

The Role and Key Responsibilities

The ideal candidate is someone who enjoys helping customers become effective and successful; someone who has an interest in cutting edge technology. We are looking for a person who has the initiative and experience to contribute to a world class Support Services team for North America.

This position reports to the Support Manager.  

Tasks

  • Providing technical support for end users of eye tracking technology via our website, remote session, and phone.
  • Explaining functionality and features of Tobii Pro’s eye tracking hardware and software
  • Troubleshooting technical issues with eye tracking hardware, firmware, and software applications.
  • Creating and managing RMA’s for faulty equipment
  • Using feedback to improve processes and create a better customer experience
  • Building a knowledge base for all new and existing products 

Skills

  • A minimum of 2-5 years of experience working in technical and product support (both hardware and software)
  • Professional communication skills: you must feel comfortable interacting with tech savvy customers as well as with novices; you will understand the needs of both audiences and will make sure all types of customers feel supported and understood
  • Proven experience working with live phone or remote screen sharing support
  • You must thrive on tackling complex challenges and must have an interest and aptitude in technology 

Are you our next Tobiian?

If you take pride in honest hard work and want to perform freely in an open environment where you can be yourself, you will feel right at home!  It’s all about passion, innovation and making things real.

Please address your questions to Danielle.Littler@tobii.com and submit your resume through our website as soon as possible, don't wait! At Tobii, we move quickly!

Apply for this job

Or, know someone who would be a perfect fit? Let them know!

Reston - Tobii Pro


20190 Reston Directions anna.korban@tobii.com

The Tobii way

Tobii is an international company that nurtures a welcoming, friendly atmosphere and non-hierarchical mindset. In Europe, North America and Asia, we cultivate a culture where we all can be ourselves and anyone can talk to anyone, share thoughts and discuss new ideas. This creates an atmosphere where we are more work buddies than colleagues. And the same way that we care for each other on a personal level, the company cares for us as employees; offering work-life balance and great benefits. All this combined spurs career opportunities, innovative ideas and – equally important – fun at work.

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